![]() Files that are not submitted will be lost upon closing the browser window and you will have to upload any file(s) again. ![]() You will be directed to a confirmation page once files are uploaded successfully. Please be sure to click the ‘Exit’ or ‘Next’ button after attaching all your files. How can I ensure my files reach American Express?.The department hours of operation are Monday to Friday: 8:30 a.m. For further inquiries, please contact the New Accounts Department at 180, quoting your application reference number and we will be happy to assist you further. Please read them carefully in order to quickly resolve any issues you may encounter. The answers to most common questions can be found within these FAQs. What if I need technical assistance uploading the documents?.Please make sure files are saved with the correct file extension. The following file types can be uploaded: BMP, GIF, JPEG, JPG, PDF, PNG and TIF. 200 dpi is sufficient for all but very tiny text. Reduce the dots per inch (dpi) of a scanned image. Scan or create the file in grayscale instead of color.Ģ. To reduce the size of the documents, you can use these techniques:ġ. How can I reduce the size of the file I am uploading?.Please note that larger files will take longer to upload depending on your connection. The maximum size for a submission is 30MB. ![]() The maximum size for a single file is 10MB.
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